Privacy Policy

Last Updated: July 4, 2025
This document outlines the privacy practices (the “Policy”) of One Call Restoration Riverside. This Policy applies exclusively to information gathered through our website – https://www.onecallrestorationriverside.com/ (the “Website”) or any quote requests you submit through the Website. In this Policy, you will learn:

What personal data we collect, how it is used, and with whom it may be shared

Your options regarding the use and management of your data

How we safeguard your personal information

How to correct any inaccuracies in the information we hold

Company Details

Business Name: One Call Restoration Riverside
Business Type: Water Damage Restoration Services
Phone Number: 951-396-7750
Main Location: Riverside, CA
Business Hours: Monday to Sunday – 8:00 AM to 8:00 PM

Data Collection, Use, and Disclosure

We collect only the information you voluntarily provide to us through the Website’s form fields or other direct interactions.
Your information is used exclusively to respond to your inquiry or fulfill your request. We do not sell your data to unaffiliated third parties. However, as described in our  Terms of Service, you understand and agree that your information will be shared with our Premier Partners. These Premier Partners may further disclose your information to their contractors, employees, clients, agents, or other related parties as needed to deliver the requested services.
Unless you instruct us otherwise, we may contact you in the future via email to share updates, special offers, or revisions to this Policy.

Your Rights Regarding Your Information

You have the right to opt out of any future communications from us at any time. To exercise this option or to make other data-related requests, please email [email protected]. You may also:

Request to see what personal data we hold about you

Ask to correct or update your information

Request deletion of your data from our records

Express any concerns you have about our use of your personal information

Safeguarding Your Personal Information

We take the protection of your data seriously. When you submit sensitive details through the Website, your information is secured both online and offline.
Where applicable (for example, when collecting credit card data), this information is encrypted during transmission. Look for a lock icon in your browser’s address bar or “https” in the website URL to verify a secure connection.
Access to your personal information is limited to employees who need it to perform specific tasks (such as customer support or providing quotes). All servers and computers storing personally identifiable information are kept in secure environments.
If you believe we are not upholding this Policy, please contact us immediately at [email protected].

California Privacy Rights (CCPA)

The California Consumer Privacy Act (“CCPA”) grants residents of California specific rights concerning their personal information (“PI”). This section explains your rights under the CCPA and how you may exercise them.

Information We Collect

We collect PI as defined by the CCPA—information that can reasonably identify, relate to, or be linked with you or your household.
Examples of information we collect include:

Contact Details: First and last name, email address, phone number, and mailing address

Identifiers: IP address or similar online identifiers

Sources of Collected Information

Your PI may be collected from:

Direct Interactions: When you provide information via forms, email, phone calls, or reviews

Third Parties: Our Premier Partners, service providers, and vendors

Public Sources: Content you make publicly available online, including social media

Your Website Usage: Information your device or browser automatically shares

Purposes for Which We Use Your Information

We may collect or use your PI to:

Fulfill your request for quotes, services, or information

Provide customer support

Improve our Website, products, and services through analysis and development

Enhance security, prevent fraud, and maintain data accuracy

Comply with legal requirements under the CCPA or other regulations

How Long We Keep Your Information

We retain personal information only for as long as necessary to achieve the purposes for which it was collected, considering:

The sensitivity of the information

The potential risks associated with unauthorized use or disclosure

The legal and regulatory requirements that apply

Categories of Third Parties With Whom We Share Data

We may share your information with:

Service providers supporting our operations

Premier Partners (who may further share your PI with contractors, employees, or affiliates)

Related entities and subsidiaries

Contractors authorized by you or your representatives

Regulatory authorities or government agencies, when required by law

Professional advisors, such as auditors or legal counsel

Your Rights Under the CCPA

As a California resident, you have several rights related to your PI:

Right to Notice: You are entitled to be informed about the categories of PI we collect and how we use it.

Right to Know: You may request details about:

Categories of PI collected about you

Categories of sources from which PI was obtained

Categories of PI sold, shared, or disclosed

Categories of recipients of your PI

The business or commercial purpose for collection or disclosure

Specific pieces of PI collected about you

Upon request, and where technically feasible, we will provide your data in a portable format.

Right to Delete: You may request the deletion of your personal information, subject to legal exceptions.

Right to Non-Discrimination: Exercising your CCPA rights will not result in discriminatory treatment by us.

Submitting a CCPA Request

To exercise your rights to know or delete your PI, please email [email protected] with the subject line: “CCPA Request,” including your full name, email address, phone number, and the date of your original request. We may reject requests if we cannot verify your identity.
Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We will require satisfactory proof that your agent is permitted to act for you.

If you have any questions or concerns about this Policy or our data practices, please reach out anytime to [email protected].